Refund policy

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Exchange Policy

We want you to be completely satisfied with your purchase. If your item arrives damaged, defective, or you receive the wrong product, we're happy to exchange it.

Eligible for Exchange

  • Item arrived damaged or defective.

  • Wrong item was delivered.

  • Product has a verified manufacturing fault.

Exchange Conditions

  • Request an exchange within 7 days of receiving your order.

  • The item must be in its original packaging with all included accessories.

  • Proof of purchase (order number or receipt) is required.

  • Clear photos or videos of the issue may be requested to speed up the process.

Non-Exchangeable Items

  • Damage caused by misuse, accidents, or unauthorized repairs.

  • Normal wear and tear.

  • Items returned without original packaging or missing parts.

How to Request an Exchange

  1. Contact our customer support team with your order number.

  2. Explain the issue and attach photos or videos if applicable.

  3. Once approved, we'll provide the return instructions.

  4. After receiving and inspecting the item, we'll ship your replacement as quickly as possible.

If the exact item is unavailable, we'll offer a suitable replacement or a full refund.